Customer Service

Location

We are looking for a Customer Service Representative to support LU-VE Plant in Italy (LU-VE S.p.A., Uboldo – Italy).
In your role, you will report to the Customer Service Manager of Cooling System Business Unit. Your location will be in LU-VE S.p.A., Uboldo (VA), Italy.

Brief Job Description

The Customer Service Representative will be responsible for managing the communication flows with the customer regarding information on the various orders and their progress.

WHAT YOUR TYPICAL DUTIES AND RESPONSABILITIES WILL BE:

  • Manage customer records
  • A client package is assigned to each CS Representative: she/he has a complete view of these clients for the aspects of her/his competence (personal data, order situation, deliveries, payments);
  • Operate as the liaison between the company and its customers, taking care to solve the problems inherent to the sale and to respond to the requests of the buyers;
  • Interface with other company departments, in particular with logistics to manage and monitor the status of customer orders;
  • Deal with satisfying the customer’s needs;
  • Respond promptly to individual customer requests and supports the customer in opening reports of non-compliance.

YOUR EXPERIENCE:

  • Minimum 2 years’ experience of working in contact with people.

YOUR QUALIFICATIONS

  • SAP/Office pack (excellent Excel);
  • High school diploma and Degree;
  • Knowledge of Microsoft Office;
  • Good English and preferably knowledge of a second language (French and/or German);
  • Italian Mothertongue;
  • Driving licence.

This is a Fixed Term position: duration 6 months.

  • Max. file size: 256 MB.
  • Information Notice in accordance with article.13 of Italian Legislative Decree196/03
    In accordance with article13 of the code which regulates the protection of personal data, LU-VE S.p.A. informs the user of this website that personal data voluntarily supplied by yourself, will be processed exclusively for the purpose of the research and selection of personnel, using paper, electronic or telematic means, capable of guaranteeing the security and confidentiality of the relative processing.
    The provision of this data is optional. However, failure to provide it will make it impossible for the Data Controller to process your data and, consequently, to establish a possible working relationship.
    We invite you to avoid inserting sensitive data except when strictly necessary in order to establish a working relationship. Such data will not be disseminated or communicated to third parties, and will be used only by internal personnel.
    With regard to data provided, you can exercise the rights stipulated in article 7, by sending the appropriate written request to the email address risorseumane@luvegroup.com For the attention of the HR Manager. The Data Controller is LU-VE S.p.A. registered address: via Caduti della Liberazione, 53 - 21040 – in UBOLDO (Va).

  • I express my consent to the processing of my personal data limited to the purposes and objectives indicated in the above Information Notice.