Field Service Engineer

Location

AIR HEX ALONTE S.R.L. based in Alonte (VI – Italy) is part of LU-VE Group, leader in the air heat exchanger sector.
AIR HEX ALONTE S.R.L. produces and commercializes Alfa LU-VE branded ventilated heat exchangers for refrigeration, air conditioning and industrial applications.

Brief Job Description

The Field Service Engineer has a key role in handling claims; the main objective of the role is to support the customer by managing the critical issues reported.

MAJOR DUTIES AND RESPONSABILITIES

  • Use of the dedicated management system (SAP CS);
  • Analysis of incoming claims and assignment to the appropriate Investigating Person;
  • Constant monitoring of progress in resolving claims;
  • Support in the technical aspects relating to the closure of claims;
  • Monitor the management flow of claims from opening to closing;
  • Analyze the final results of the investigation from a technical point of view to ensure that the customer has the correct information relating to the corrective actions taken (final report);
  • Follow up of corrective actions;
  • Support on the management system specific to the Investigating Person involved in the management of the claim so that the solution adopted is implemented in the production process;
  • Support the meetings related to the claim process;
  • Be proactive in proposing and developing local projects aimed at increasing quality and reducing the number of claims;
  • Provide information to customers in relation to the installation of the units both from a mechanical and electrical point of view as support for the installation, setting and wiring of electric fans.

YOUR QUALIFICATIONS

  • Technical Diploma or Bachelor’s Degree (engineering sector);
  • Flexibility and availability to travel in Italy and abroad;
  • Very good knowledge of English;
  • Very good knowledge of Excel and MS Office;
  • Willingness to perform manual tasks;
  • Preferable experience in the refrigeration/air conditioning sector.

OTHER DESIRED QUALIFICATIONS

  • Strong customer orientation;
  • Knowledge of SAP will be a very big advantage.
  • Max. file size: 256 MB.
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